Having emerged from the days when installing a coaxial cabled LAN around a client's office was considered advanced technology and providing clients with PIN codes to make call savings on their international calls was the norm, Datatel Networks are now recognised as the UK's leading Service Integrator. No surprise really when you add up the wide ranging services we offer our clients, all of which are hosted and/or enabled by the world's leading voice and data communications companies. We believe that remaining as an independent Service Integrator has been the key to our success over the years, as "Cherry Picking" the best services from our suppliers' vast product ranges allows us to deliver to our clients only the services they need and for only as long as they need them. Below is shortlist of a few of our main suppliers, along with an explanation of some of their services we offer to our customers :-

 - BT (British Telecommunications)
2009 marks a 8 year anniversary for Datatel Networks as a provider of BT Services to UK business customers. Indeed, Datatel are very proud to have not only been one of the first "BT Calls and Access" companies, but also, to have been chosen by BT Group on three separate occasions during 2001 to 2004 to be one of their product triallists: Assisting BT Wholesale in preparatory automation of service provider interfacing with BT back office robotics in the bringing to market of the ISDN2, Multiline Auxiliary and ISDN30 Wholesale Access product lines for today's BT Openreach communication providers. Datatel were also one of the founder members of the FSPA (Fixed Service Provider Association), formed in September 2002 from CAIG (the Calls and Access Interest Group), which had been representing Service Provider interests since 2000 and had successfully improved prices and services for British Telecom's Calls and Access products.

Today, Datatel can either provide your firm with new BT network copper, fibre circuits or microwave deliveries on a directly connected BT Retail managed service basis, or, as a result of the "Calls & Access" and "Wholesale Access" service provider agreements we hold with BT Openreach, take over your current BT Retail managed services, without moving them off the BT network. Alternatively, if your existing services are provided via another carrier's network, for example NTL, Telewest, Verizon, Kingston etc., we can migrate them onto the BT network, porting or novating (retaining) your existing circuits' service numbers.

When you are a Datatel BT "Calls & Access / Wholesale Access" customer, BT Group’s 34,000+ engineers are still responsible for maintaining and repairing your circuits. However, rather than calling BT directly, you call our 0800 number for any moves, adds, changes, fault reports or general inquiries relating to your BT services, and, our UK based customer services department is both "Voice Mail" and "Auto Attendant" free (so, no playing push button, as is the case when you call BT Retail). Our fault reporting team have access onto BT's systems to "R.I.F.E.T.S" (remote interface front end test services) your circuits before contacting the BT Engineers to log your circuit fault with them. However, prior to sending a BT Engineer to your site, it is our policy to contact your equipment maintainer first, to discuss the nature of your circuit's fault with them, and eliminate any routing equipment that may be it's cause.

All your services' activities are logged onto our SQL Server and integrated into fully itemised management reports, which we tailor make as per your requirements, so that both costs and usage can be clearly identified. Typically, your inbound, outbound, point to point and point to multipoint service activities are broken down by type and then split into subsidiary, branch, department or user sections. And when we email your management reports to you a copy of each section's report is also emailed to your relevant department's managers.

- COLT (City of London Telecom)

Company's Directors often ask themselves the question; "Do we really need to spend so much time and resource managing our voice and data communications networks?" - Quite simply, the answer is "NO" and it is in this particular area where Datatel and COLT's broad and deep range of network services, really can make a difference to your firm's bottom line, by providing you 24x7x365 fully managed, Voice Centrex, IP Video, Metro LAN and MPLS WAN solutions, via off premise hosted servers that are located in COLT's secure data centres.

COLT's fully managed hosted services are no longer only financially viable for conglomerates. Indeed, you might be surprised as to how many of the UK's SME businesses, have "ditched the kit" and "waved goodbye" to their Systems Integrator and/or their Telephone System Maintainer.

Changing from using your existing legacy systems to running your firm's communications in this manner is actually quite easy and, perhaps more importantly, does not require any capital investment from you.

The end result will also mean, that you are more able to focus on your core business objectives and can better utilise your office space for important personnel, as opposed to racks of IT equipment and cupboards full of useless routers, switches and servers, that cost you £000's, only a few months ago.

Our wealth of experience to assist you adopt these types of services is there for you to utilise and, when you become our customer, you are allocated a 24/7 account manager who has all the knowledge and experience you need. So there’s no chasing around, trying to find the right person to answer your particular query.

You can read an overview of COLT's Hosted Services in PDF format by clicking on this icon. Alternatively, if you would like to discuss them in more detail then please click here for our contact details.

- Cable & Wireless

As one of the top ten global carriers, Cable & Wireless provide optical, fibre, fully-managed international circuits and complete international network solutions in over 55 countries, with bandwidths available between DS3 and 10Gbits. They have one of the most extensive networks in the UK offering a wide range of SDH, fibre, backhaul and wavelength services with comprehensive local tail and cable system connectivity. Their network also provides customer access to satellite capacity and submarine cable systems. With access to every available submarine cable system into the UK, we can offer a full portfolio of connect services, from SDH circuits, to ‘in-span’ optical connections and dark fibre linking back to your site or Cable & Wireless' co-location facilities. Using their network and hosting centres, we can build you a global IP network, with continuous rate full line throughput, no congestion at entry to the backbone, or on leaving the backbone and no customer aggregation. Also, Cable & Wireless’ terrestrial networks in Europe, US and Japan allow us to offer you global connectivity and a comprehensive range of routing choices.

 - Easynet

Easynet operates one of the most powerful, high capacity networks in the UK. With a national footprint of 4,450km, Easynet’s fibre optic network runs through 50 major cities, with four metro rings in London, Birmingham, Edinburgh and Glasgow. Their network also has access to more than 36 points of presence and 27 co-location premises, where our customers can house access, server or hosting equipment. Easynet has pioneered the extension of tried and trusted Broadband technology and used the opportunity of local loop unbundling. Local loop unbundling means that on its own loops, Easynet has much greater control over the quality of service and is able to offer enhanced Service Level Guarantees and contention ratios right down to 1:1 (no contention ratios). Easynet’s 4Mbps and 8Mbps HSDSL services offer the fastest download speeds available on Broadband DSL products in the UK. They use SDH, DWDM and MPLS technology, which allows us to set prioritisation for your traffic across their network.

 - ACT

Established in 1990, they are a leading independent worldwide provider of audio, video, and web-based conferencing products and services, including streaming media, which is the technology that allows you to experience audio and video on the Internet, without having to wait for the media to download in it’s entirety to your computer. In other words, it is being "fed" to your computer as it is being heard and/or viewed. Many of our clients use ACT's integrated global audio and video conferencing platforms to host their international video conferences. Similarly, several clients of ours use their UK voice conferencing service to regularly bring together their field sales teams.

 - Easyspace

Easyspace are the UK’s largest domain name registrar. Their servers are closely monitored 24 hours a day, 7 days a week, so they don't fail. Partnering with them allows us to offer our clients a full range of products and services for a complete internet solution, from the easy registration of a domain name, through to a fully functional, feature-rich "SSL" e-commerce website. Their servers also allow us to offer you an "Off Site Data Archiving and Backup Service", which is one of the easiest, safest and most secure methods for you to economically and simply back-up or store your critical files.

These and several of our other partnerships and agreements allow us to provide your firm with a complete suite of either "on or off premise" voice and data solutions, such as ADSL, SDSL, HSDSL Broadband and Midband services, Video & Voice Conferencing services, Internet design & hosting and Mobile connectivity. Additionally, we design, install and manage Wide Area Network and Local Area Network services, and install and maintain many leading brands of IP and Digital Telephone Systems. All of which, combined together, are the reason why we have become recognised as the UK's leading Service Integrator.

If you would like to have a chat with us about any of the above or any other information on our website, then please click here for our contact details.