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Making and
receiving voice calls over copper analogue circuits is the method most
widely used today. Analogue circuits are provided either :-
"Singly" (a single telephone number with one line) normally used either as
a direct line, or for connecting to a FAX or PDQ (credit card swipe) machine.
"Auxiliary Working" (a single telephone number with multiple lines
that are normally connected to a telephone system). For example,
telephone number 020 900 9000 x20 would have 20 auxiliary lines, all
capable of handling the inbound and outbound calls operating on the 020
900 9000 number in any order of rotation. Using auxiliary working lines
allows you to allocate individual lines to different departments or even
to individual employees within your organisation, so that your costs in
relation to outbound call sources can clearly be identified.
Analogue circuits can also deliver several
different types of data services. For example, when connected them to an IP
switch, the services operating over the analogue circuits can be
integrated to operate in conjunction with the ISDN services running over
your company's LAN or WAN infrastructure. While you are making or
receiving voice calls, your analogue circuit can be transmitting and
receiving "always on signalling services" at a pre-set frequency. For example, an Alarm Monitoring
Service, or a DSL (Digital Subscriber Loop) service that supports a
high-bandwidth application, such as high-speed Broadband Internet access,
telecommuting, virtual private networking, or streaming multimedia
content.
There are several types of Select Services available for use with analogue
circuits. All of which are enabled at your local PSTN (Public Switch
Telephone Network) exchange. Herewith a listing of some of the more popular Select Services :-
PNCLI - Presentation Number Calling Line Identity
Presentation Number (PN) allows you to specify a telephone number for your
Calling Line Identity (CLI) for outgoing calls, which may be different to
your usual telephone number. For example, your company's branches could
present your call centre's 0800 number to direct return calls to the call
centre, rather
than back to the branches, thus resulting in improved customer handling. PN is
often used in conjunction with our "Non-Geographic-AREA
CALL NUMBER" service.
Meter Pulse Facility
Normally used by Hotels and owners of Payphone lines. Meter Pulse Facility
provides a series of charging "pulses" on a customer's line. The interval
between pulses dependant upon the price of the call.
Caller Display
Displays the telephone number belonging to the party calling
you, but only if they have chosen to present it.
Reminder Call
Allows you to programme your own phone to ring back at the desired time as
an alarm or a reminder.
Three-Way Calling
Allows a third person to join in a phone conversation, enabling customers to
set up their own conference calls.
Call Diversion
Diverts incoming calls to virtually any other telephone, including a mobile
phone. The caller is charged only for their call to your phone, and you pay
for the diverted call to its new destination.
Smart Divert
Allows you remote access to re-configure your Call Diversion's settings.
Call Sign
Provides customers with an additional phone number on their existing line,
which will ring with a distinctive sound when called. They will be able to
know before answering the phone whether it is, for example, a personal or
business call, or a call for a different member of the family. Call sign can
also be used to identify between a fax or telephone call on the same line.
Auto-routing the incoming call accordingly if the line is connected to a
compatible Answerphone/Fax machine.
Ring Back
Also known as Call Return, is invoked by dialling "3" while receiving an engaged tone. The Ring Back
service will then call you later and inform you that it is now going to connect you to
the busy line, as it is no longer engaged.
Bar use of Call Return
Disables the facility of being able to call back a number that had
previously called you by simply dialling "3".
Prompted Ring Back Removal
Permanently removes the network voice prompt that invites you to invoke Ring
Back by dialling "3" every time you receive an engaged tone.
Call Waiting
A beep notifies you when another person calls you while you are on the line,
while a voice message simultaneously informs the caller that the beep has
alerted you
that someone is trying to contact you.
Call Barring
Managed by inputting a PIN code, Call Barring allows you to bar incoming
calls when you do not wish to be disturbed. Or, in order to control your bill
you can use Call Barring to selectively bar
outgoing calls to particular prefix number ranges such as International
destinations or Premium Rate Service numbers.
BT Controlled Call Barring
A one-off request to bar either all Incoming Calls, all Outgoing Calls or
all Outgoing Calls except calls made to Emergency Services.
Messaging Services
Several types of Messaging Services can be enabled :-
Answer 1571. Messages of up to 2 minutes can be
recorded. 10 messages stored at any one time. You will be alerted to new
messages by an interrupted dial tone.
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Call Minder. Provides a personalised answering
service from within the BT phone exchange, with remote access to messages.
It can record up to 30 incoming messages for customers even when they are
using their own phone.
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Call Minder Extensions. Provides a personalised
answering service from within the BT phone exchange, with remote access to
messages for up to eight additional PIN protected mailboxes. Each message
box being kept private.
Number Withheld
Prevents others from seeing your telephone number when you call them.
1471 Extra
1471 Extra (Enhanced Call Return) service allows customers to access the
date, time and number of the last five calls received. Customers are able to
skip backwards and forwards through the list, delete numbers from the store
if required, and use '3' to return a call to any of the stored numbers.
Anonymous Call Reject
Provides an automatic bar in the exchange on all telephone calls where the
number is withheld. Customers whose calls are rejected will receive a
recorded message, prompting them to release their numbers before
re-dialling.
Choose to Refuse
Of particular help to victims of malicious or nuisance calls and recipients
of regular wrong numbers. Choose to Refuse allows users to bar up to 10
telephone numbers from which they do not wish to receive calls. The last
answered incoming call can be barred by inputting a simple access code
followed by **. If the call is not answered, the telephone number can be
noted from the use of 1471 or Caller Display and keyed manually into a
personal datastore by accessing the service and entering a PIN. Customers
can also choose to bar other telephone numbers manually, even if there have
been no recent call attempts. Every incoming call is checked against the
barred list of up to 10 telephone numbers without affecting connection
times.
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