Having a recording of all your phone calls copied onto disks and storing them in a filing cabinet, to refer to one day in the future ............... is not such a bad idea! ............... Recording your phone calls to refer to later on that day ............... can help you when you are staff training.

There are three primary reasons for call recording. Compliance and dispute resolution, employee performance improvements and customer relationship improvement. Nowadays, call recording is a mature technology. The majority of systems in use are premises-based solutions, where the customer has purchased, rented or leased the necessary equipment based on the number of employee seats. The problem with this, is, as the employee base expands so too does the investment in associated recording technology. Even on a relatively modest system, recording costs can be in the order of £500 per employee's seat. This does not include the ongoing maintenance, system management and long term costs to archive stored recordings. For companies with multiple sites, the need to record adds further complexity and expense toward running the systems across several geographically dispersed locations. Many organisations are also faced with an added headache of having to integrate their call recording systems from different call recording suppliers with different platforms, because the brand of call recording system you can install is often determined by the brand of the telephone system you are integrating it with.

Our call recording service is a bulk voice recording solution (it does record selective recordings, for example, when employees are “sampled” according to a recording schedule). It is not confined to operate solely in conjunction with telephone systems, it can operate with any telephony-based application irrespective of the location. For example, it can even be provided to home-worker applications. Recording can be provided on a per customer basis by using different in-bound (or outbound) telephone numbers. There’s no capital cost to record calls other than an initial set-up fee, and the ongoing cost of using the service is very affordable.

 - Our call recording service is of great benefit to companies who :-

• Prefer to not invest capital in recording equipment
• Provide call answering services to third parties
• Have multiple-sites which need bulk call recording
• Have lots of branch offices or small sites where premises-based recording would be prohibitively expensive
• Route calls to home or mobile workers
• Need simple scalable services
• Require fast set-up
• Projects are campaign driven
• Require access from multiple locations
• Require 24x7 access
• Wish to minimise complex, risky on site integration
• Require a "pay as you go" solution