some of our clients...

 

FTSE 250 company Marston's plc, the UK's leading independent and pub retailing business | Overheads reduced by £1.3m per annum

Datatel were contracted by Marston's to streamline and update their supply chains by introducing new suppliers and ensure they were only purchasing services they required. The result was to instantly reduce their costs by £3/4m and then reduce their on-going annual expenditure by £1.3m.

 

International Investment Bankers | Global solutions

An integrated ISDN6 / P2P Private IP Video Conferencing solution allows BG’s offices to stage daily VCs with each other and their analysts to “VC dial out” to major clients to discuss investment opportunities. The Datatel/BG relationship has strengthened over the years with the installation of a hosted IPeX telephone system and supply of on-site IT LAN & WAN technicians in their London office to support BG's IT department in their Paris headquarters.

 

 

O’Neill, the original Californian snow, surf and lifestyle brand | Pan-European solutions

When the ownership of the O’Neill brand was sold to a private group in 2007 and their European Headquarters were established in The Netherlands, Datatel were chosen to install IT data circuits, internet connections and phone lines/systems in their offices, warehouses and retail stores, and provide International Intelligent Call Routed customer services freephone numbers in several European countries.

 

Hurstpierpoint College, an independent, co-educational, day and boarding school for pupils aged 4 to 18 | BT Voice & Data Circuits

As a result of taking over the management of Hurst College's services, ongoing costs were dramatically reduced and a bespoke billing profile was designed to provide cost allocation for the Pre-Prep, Prep and Senior School's departments and Staff Houses.

 

Island Foods are a traditional butchery located on the Isle of Wight | Voice Messages 2 Email

Island Foods receive in excess of 100 next day delivery meat orders via telephone messages left “out of hours” by chefs & restaurant owners. Their IPeX telephone system automatically converts the voice message orders to *.wav files and attaches them to emails so they can be processed at 6am the following day.

 

One of the longest serving transport companies in Surrey | CRM Integration

With over 30 vehicles in their fleet, head office’s IPeX telephone system is integrated with their CRM so customers’ details “pop-up” on their PC’s screens when they call them.

 

A local family run business which offers a friendly, professional and reliable service | Linking offices via Private IP circuits

In order to allow Red Squirrel Property Shop to publish one phone number on their “For Sale” and “To Let” boards across the Island, we installed Private IP Circuits between their offices and connected them to an auto-attendant that invites callers to choose which office they wish to be connected to.

 

The UK’s Original No Commission Estate Agent | Call Centre Solution with Akixi Realtime Wallboard

To ensure their incoming calls are answered promptly, Move & Save’s Akixi Realtime Wallboard is integrated with their IPeX telephone system.

 

Handling Great Brands | SIP/VoIP hosted IPeX telephone system & Merchant Services Payment Solutions

The features of their IPeX telephone system allow Hectic Europe’s customer services and field sales personnel to keep in touch and push messages and incoming / outgoing calls between each other across Europe.

 

Honnor & Jeffrey Garden Centres | BT Circuits & Chip n Pin Terminal support

Datatel’s Care Level 4 service ensures Honnor & Jeffrey’s customer service lines and chip n pin services are operational 7 days a week.

 

Makesure You’re Covered | Intelligent Call Routing for International Claimants

To overcome changes made to the rules of the UK’s 0870 / 0871 NGN numbers, that left many UK companies unable to receive calls from abroad. Datatel installed an Intelligent Call Routing solution for Makesure using “London 020” prefixed numbers.

 

Newport’s Premier, Sophisticated Fine Dining Restaurant | BT Circuits and Internet services

It’s crucial Burrs’ table reservation lines are always functioning, because if you can’t book to eat at Burrs, where else is there to eat in Newport that’s worth going to?

 

Auctioneers and Valuers | Linking of salerooms and offices in London and Wiltshire

Criterion Auctioneers’ three auction rooms and offices have hosted IPeX systems which links them together as one. Their shared Hunt Groups and managed call overflow of incoming call routing across the sites during busy periods, means their staff never miss a call. They also use IVR to route sealed bid offers to a message centre that converts and emails them as *.wav files to back office personnel. In addition to this we also provide and manage the Chip n Pin Terminals in their Auction houses and a secure payment gateway for processing Credit & Debit Card telephone order payments without the need to record the customer's card details.

 

St. Francis is a busy, successful school, full of life and offering a welcome to all | BT Networks Services

Schools need reliable telecommunications in order that pupils’ parents can contact the School at all times. Datatel therefore provide St. Francis with BT Network services, because BT are the only Tier 1 Carrier on the Isle of Wight.

01983 217500