contact us…

Your fault reporting freephone number and the care level your services / solutions are subscribed to, were sent to you when you became our client and can be found toward the bottom of the page of the last invoice we sent you. If you can not find them call us on 01983 217500.

We endeavour to rectify all faults as soon as possible. However, please note fault resolution timescales are managed in accordance to the care levels your services / solutions are subscribed to (see below).

- Standard Care - Operates during 0800 - 1700 hrs Monday to Friday, excluding Bank and Public Holidays. Engineers will respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Work will be carried out only during working hours.

- Prompt Care - Operates during 0800 - 1700 hrs Monday to Saturday, excluding Bank and Public Holidays. Engineers will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, we will advise the customer of the progress being made to clear the fault via the contact.

- Total Care - Operates 24 Hours per day, 7 days a week including Bank and Public Holidays. Engineers will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the customer. If the fault is not cleared during this period, we will advise the customer of progress being made to clear the fault via the contact.

Please note, in accordance with OFCOM all calls are recorded.

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01983 217500