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A SIP/VoIP hosted IPeX (internet protocol exchange) telephone system is a perfect replacement for a PBX (private branch exchange) telephone system. As it provides many additional benefits you don’t get with a PBX. For example….
- Personalised on-hold music
- Auto attendant
- Call recording
- Conference calling
- Voicemail 2 email
- Mobile Twinning / Follow me
- CRM integration
- Inbound / Outbound call statistics
- Disaster recovery
- Automated call fraud protection
- Remote working / Hot desking
- Ability to link multiple offices together
When you want to make changes to an IPeX system's configuration, you just log on to a web page and they’re done in a few clicks. Running costs are typically half the cost of a PBX, because you don’t need a system maintainer. And the cost of your phone calls can be bundled in to an agreed fixed monthly charge.
In light of the above, SIP/VoIP hosted IPeX systems have become the preferred choice for businesses today.