Meridian Norstar telephone systems offer advanced telecommunication features at an affordable price. Visual prompts provide the user with a step-by-step guide of how to use the many features available on the system. New features and capabilities can be easily added without having to change the telephone system.

For information on the following telephone systems and their handsets' features, please click on the following links :-

Option 11C
Compact
Compact Plus
Modular
Modular Plus
Meridian Norstar Handsets

OPTION 11C

- The Meridian 1 Option 11C is a powerful system in a small package, supporting up to 700 lines. Option 11C supports the same first class desktop and system features as our larger Meridian 1 systems, including digital telephones, in-building wireless communications, voice messaging, call centre, PC-based system management, and multimedia applications. Option 11C can be configured for a single site or provide excellent multi-location ISDN Private Networking. The Option 11C's modular design allows you to easily and cost effectively add capacity and new capabilities on an as needed basis. It is easy for people to use. Meridian Digital Telephones bring all the powerful features and services of the Meridian 1 Option 11C to each desktop in your company, helping employees communicate better and improving productivity company-wide. You can choose from a wide selection of telephones to match the specific needs of each employee. Choose from a digital telephone portfolio which includes a single-line telephone, specialized sets for telemarketing, a variety of business telephone configurations that provide capacities from 6 to 60 keys for lines and features, modular displays for enhanced call coverage, and programmable data adapters to take advantage of sharing on-site and remote computers, modems and public databases.

 - Motorola 68040 Commercial Processor
The Option 11C packs the same power as the larger Meridian 1 systems with the Motorola 68040 commercial processor. With the increased horsepower, the Option 11C is well suited for small call centre and telemarketing environments. The increase in real-time processing power is seven times over the previous generation Option 11 system. This increase in processing capability enables Option 11C to support real-time intensive applications, heavy call traffic associated with call centres, sophisticated applications such as Computer Telephony Integration (CTI), Customer Controlled Routing (CCR), and Integrated Voice Response (IVR) . This dramatic increase in processing power ensures that the Option 11C can support your business needs today as well as future applications.

 - Ethernet Connection
The new, Option 11C Ethernet connection provides an interface to Meridian Administration Tools Release 5 and can be used to deliver Simple Network Management Protocol (SNMP) alarm traps to open management work stations such as Cabletron Spectrum and HP OpenView. SNMP compatibility allows more efficient Meridian 1 alarm management to provide a unified view of network operations.

 - Remote Connection
The Option 11C is particularly well suited to be used in a network as a powerful, survivable remote, distributing network intelligence across sites. Option 11C expansion cabinets can be further distributed in your local area with fibre optic links extending peripheral equipment up to 2 miles (3 kilometres) away. The remote connectivity of the expansion cabinets is particularly attractive in campus-like or high-rise business environments.

 - Keycode Software Activation
With Option 11C, Nortel introduces a new software delivery system which enables software Feature Packages and Terminal Number (TN) levels to be activated via keycodes. This capability allows for much quicker and easier order fulfilment for software Feature Packages.

 - Voice Messaging
Meridian 1 Option 11C voice messaging gives you the tools to provide personal and professional attention to everyone who contacts your company - whether by phone or by fax. Meridian Mail Card Option provides voice mail messaging as
well as a wide variety of other features for efficient message management. Meridian Mail networking can provide cost-effective and efficient voice messaging to any location in your network, delivering the same features to everyone in your company for simpler communications.

 - Automatic Call Distribution (ACD)
Meridian call centre products improve operating efficiency with functionality that also provides the best in customer service. Highlights include :- Efficient distribution of incoming calls through Meridian Automatic Call Distribution (ACD). More effective management through Meridian MAX IPE. Take an in-depth took at your call centre, including queues, agent group and individual agent statistics with a comprehensive set of management tools. CCR Link Module provides specialized call routing through Meridian Customer Controlled Routing (CCR).

COMPACT and COMPACT PLUS

- Compact 6-16

• Capable of connecting 6 analogue lines -
• 16 digital extensions -
• Music on hold -
• Internal and External Paging -
• System speed dial memory -
• 24 personal numbers on each extension -
• Two AC 15 private circuit connections -
• External Auto Attendant and Voice mail  (CCR).

- Compact Plus 0-16

• Accommodates 4 to 8 Analogue lines or 4 to 24 ISDN2 channels -
• 16 Digital extensions (upgradeable to 24 extensions) -
• 1 Analogue extension port -
• Music on hold -
• Internal and External Paging -
• System speed dial memory -
• 24 personal numbers on each extensions -
• Two AC 15 private circuit connections -
• External Auto attendant and Voice mail.

MERIDIAN NORSTAR HANDSETS

 - The Meridian M3820 is for executives, managers and their personal assistants. It is the perfect desktop tool, putting more lines, more features, and more business contacts in quick and easy reach. This phone provides simple, one-touch access to a combination of up to 13 lines and call handling features which you can increase up to 57 by adding the optional add-on key modules to the phone. Available in beige, black and grey.
Key Features:

• Message waiting lamp
• Direct-connect headset port
• Callers List - Redial List
• Dial by Name
• Programmable Personnel Directory
• Optional key expansion module  

 - The Meridian M3310 handset is ideal for people who frequently spend time on the phone. This phone has a built-in display to report on call progress and provides step by step assistance in the use of a wide range of call handling and messaging features. It will also display a caller's name and number before you answer.
Message waiting lamp.
Two-line x 24-character display.
Direct-connect headset port.
Available in beige, black and grey.
Key Features:

• Call Hold
• Number Memory
• Speakerphone
• Programmable Feature Keys
• Call Release
• Handset Volume Control
• LCD Display  

 - The Meridian M3110 handsets are smart, practical and reliable. They offer simple, one-touch access to a combination of lines and features. Each of the eight line/ feature keys is programmable to create a tailored set of features based on individual needs. With the optional communications adapter you can connect a PC to the phone to support integrated voice and data applications over ordinary telephone cabling. A mute key provides complete privacy during your call, and an optional group listening key enables a large audience to hear a telephone conversation. A red 'message waiting' lamp tells you if there are any messages for you. Available in beige, black and grey. Amplifier needed for use with headset.
Key Features:

• Call Hold
• Number Memory
• Programmable Feature Keys
• Call Release
• Handset Volume Control  

  - The Meridian M2216D was specially designed to meet the needs of the call centre, it features its own built in display to provide vital information about incoming calls. It has two headset sockets - one for the agent and, if required, another to allow a supervisor to listen in while training new agents. There's also the option to connect a PC to run powerful CAI applications supported by Meridian Call Centres. These associate computer records and scripts with incoming calls and display them at the agent's workstation. The agent knows in advance who is calling and has all the information to hand to deal with any business arising from the call.
Key Features:

• The digital telephone designed specifically for the call centre environment
• 16 Programmable line/feature keys
• Dual handset/headsets jacks
• Built-in Display for call related statistics  

 - The Meridian M2616 is for users who require multiple lines and quick access to a wide range of features. The number of programmable feature keys can be increased to either 38 or 60 by adding 22-button Key Expansion Modules. This yields additional lines or access to powerful meridian 1 features. Available in beige, black and grey. Amplifier needed for use with headset.
Key Features:

• Call Hold
• Number Memory
• Speakerphone
• Programmable Feature Keys
• Call Release
• Handset Volume Control  

 - The Meridian M2006 provides basic, economical communications typically required in lobbies, cafeterias, and warehouse locations. In addition to one line key, five programmable keys provide one-touch access to features that will save you time. Features such as Conference, Transfer and Call Forward. In limited access areas such as a lobby or night entrance, keys can easily be programmed to automatically dial specific departments such as Security, Human Resources, Purchasing, or others. Available in beige, black and grey.
Key Features:

• Call Hold
• Number Memory

 - The Meridian M3900 Key-based Expansion Module provides 22 keys for any combination of lines and features. The M3904 and M3905 each support up to two expansion modules, for a total of 44 additional keys.

 - The Meridian M3900 Snap-in cartridge style accessories connect to the rear of the M3900 Series telephone via the Accessory Connection Module, and the Expansion Modules connect to the M3904 and M3905 through a 10-pin connection port. Combined, these accessories provide the services and features described below.

Accessory Connection Module (ACM)
The ACM allows the connection of the M3900 series cartridge style accessories to the M3902, M3903, M3904 and M3905 phone models. The ACM fits conveniently into the telephone footstand and includes a cable that attaches to the back of the phone. Meridian Analogue Terminal Adapter (ATA)

The ATA provides an analogue connection directly through a M3900 series phone, offering customers the following benefits:
Saves customers time and money by eliminating the requirement to run separate analogue lines to the desktop, and the use of separate analogue line card ports within the system.
Offers customers a value-added, integrated desktop solution, providing an economical analogue connection to devices such as Fax machines, Laptop or PC modems (including convenient Internet access), and 500/2500 sets.
Enhances desktop user productivity by providing simultaneous use of the M3900 series phone and the analogue device.
The M3900 series ATA is capable of receiving and passing DTMF (Dual Tone Multi-Frequency) or dial pulse. The ATA is also capable of supporting modem communication rates of up to 33.6 Kbps.

Meridian External Alerter and Recording Interface
This multi-purpose device provides call-in-progress or ringing indication through a connection to an external alerting device, such as a loud bell or flashing light. External alerting devices are ideal for signalling incoming calls in noisy environments such as manufacturing or warehouse areas. The External Alerter and Recording Interface also provides a convenient interface for recording telephone calls at the desktop. As the Interface's ring relay contact, call status (off-hook) relay contact and audio recording operate independently, this device will support simultaneous external ringing, call in progress indication and recording.

Personal Directory PC Utility
The Personal Directory PC Utility provides a fast and convenient way to create the contents of the Personal Directory by connecting the M3904. Once the directory names and numbers are entered into the PC, the directory can be downloaded to the telephone. The Personal Directory PC Utility also provides a convenient way to transfer the directory contents from one telephone to another.

Key-based Expansion Module (KBA)
The Key-based Expansion Module provides an additional 22 keys for any combination of lines and features, which can be added to M3904 and M3905 models. Up to two Key-based Expansion Modules can be added to each set for a total of 44 additional keys.

Display-based Expansion Module (DBA)
The Display-based Expansion Module expands the number of lines and features available using self-labelling soft keys. This device is a plug-in hardware module containing eight soft-labelled keys for lines or features and can be attached to a M3904 and M3905 models. The soft key label field is 10 characters in length. A fixed "Page" key allows three pages of eight features to be programmed for a total of 24 programmable features or lines. Visual indication is provided to indicate which page of the soft-labelled programmable feature keys is in use.

Computer Telephony Integration Adapter (CTIA)
The Computer Telephony Integration Adapter (CTIA) and accompanying TAPI software allows a user with a PC connected to the CTIA installed on the M3900 series digital telephone to dial out from TAPI compliant software applications such as Outlook and ACT. The CTIA is only supported on the Meridian 1.

Full Duplex Handsfree Module
With Phase 3 M3904 sets (new in 2002), a Full Duplex Handsfree Module is now available. Please note that this module only works with the Phase 3 M3904. The Full Duplex Handsfree Module cannot be used with the Phase I or Phase II M3904 models.

-The Meridian M3905 call centre telephone is the multi-line digital phone designed for the specialized needs of the most demanding call centre agents and supervisors. The M3905 includes a direct-connect headset for agents, as well as a supervisor port. The supervisor port works in conjunction with the Supervisor Observe button to listen in on an active call, or listen and talk.
Key Features:

• Multi-line digital phone supporting up to seven lines with a 4 x 24 display
• Interactive soft keys for quick access to numerous features
• Six fixed ACD feature keys w/LED
• Headset, Emergency, Make Busy, Not Ready, Supervisor, In-Calls
• Dual Headset jacks and Supervisor Observe key (talk/listen or listen only)
• Supports two snap-in cartridge accessories for Analogue Terminal Adapter (ATA) and External Alerter & Recording Interface
• Handset optional

 - The Meridian M3904handset is a multi-line digital phone supporting up to 12 lines. Enhancements include offering the largest display in its class, a Personal Directory, Call Log, and a variety of user selectable options. Support for Personal Directory PC Utility allows you to create a directory of up to 100 names and download it to the phone. The Phase 3 M3904 also supports Full Duplex Handsfree with the addition of the new Full Duplex Handsfree Accessory that easily snaps into the Accessory Connection Module.
Key Features:

• Multi-line digital phone with five-line x 24-character display
• Personal Directory and Call Log
• Interactive soft keys for quick access to numerous features
• Fixed feature keys:
• Hold, Goodbye, Volume Control, "Smart" Mute and Headset w/LED, Options, Message, Directory/Log (includes Redial), Applications, Shift
• Handsfree with LED
• Direct-connect headset port
• Supports up to two snap-in cartridge accessories for the Analogue Terminal Adapter (ATA), External Alerter & Recording Interface, and Personal Directory PC Utility. Or add the Full Duplex Handsfree Accessory (with phase 3 M3904 only) or the Computer Telephony Interface Adapter (Meridian 1 only)

 - The Meridian M3903 handset is a multi-line digital phone supporting up to four lines and/or features. The productivity-enhancing Call Log feature displays the incoming and outgoing calls while the fixed feature keys allow you to switch easily from handset or handsfree to headset use, personalize the phone using the Options list, and quickly access your voice messaging system.
Key Features:

• Multi-line phone with three-line x 24-character display
• Call Log for incoming and outgoing calls
• Interactive soft keys for quick access to numerous features
• Fixed feature keys: Hold, Goodbye, Volume Control, "Smart" Mute and Headset w/LED, Options, Message, Call Log (Includes Redial), Applications, Shift
• Handsfree with LED
• Direct-connect headset port
• Supports two snap-in cartridge accessories for Analogue Terminal Adapter or External Alerter & Recording Interface

  - The Meridian M3902 handset is designed for light telephone use in areas such as manufacturing, warehouses, and other business environments. The Meridian 3902 telephone brings a display-based interface and handsfree capability to this single-line phone. Self-labelling keys, "Smart" Mute, and user-selectable options make this a powerful single-line solution. The M3902 also increases its capabilities by supporting a cartridge accessory to add new features and capabilities.
Key Features:

• Single-line phone with two-line x 24-character display
• Interactive soft keys for quick feature access
• Six fixed feature keys: Options, Message, Transfer, Goodbye, Hold, "Smart" Mute w/LED
• Handsfree key with LED
• Supports amplified headsets and one snap-in cartridge accessory for Analogue Terminal Adapter or External Alerter & Recording Interface

 - The Meridian M3901 handset is an economical digital phone solution. This single-line entry-level phone is perfect for use in places such as lobbies or reception areas, cafeterias, hallways, and other areas where telephone use is occasional. It supports up to five programmable features, particularly optimized for Auto Dial. A convenient feature card identifies features and Auto Dial-numbers.
Key Features:

• Entry -level, single-line phone
• Four fixed keys: Line, Feature, Hold, Goodbye; and five programmable features
• Message waiting/incoming call and feature activation indicator
• Support for amplified headsets
• Desk or wall mount